Shipping Policy

Thank you for shopping with QAQO. Please read our shipping policy carefully before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

Estimated delivery times after dispatch:

United States: 8–15 business days
United Kingdom / Europe: 10–18 business days
Australia / New Zealand: 10–18 business days
Canada: 10–18 business days
Other international destinations: 12–25 business days

Delivery times are estimates only and may vary due to customs processing, local carrier delays, or other circumstances beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check the checkout page for current promotions.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. Please allow 1–3 business days for tracking information to update after dispatch.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer. QAQO has no control over these fees and cannot predict the amount. We recommend checking with your local customs office before ordering if you are unsure.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier on your behalf. QAQO is not responsible for packages delayed due to customs processing or circumstances outside our control, but we are committed to helping resolve any issues.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. QAQO is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions about your shipment, please contact us through the Contact page with your order number and we will assist you as soon as possible.